Pigeon Forge, TN Cabin Rentals – Facts Page

1. Where are your cabins located?
Our cabins are located in various places in Gatlinburg, Pigeon Forge, and Sevierville. Some are as close as 0.3 miles to town and not so secluded, while others are as far as eight (8) miles from town and very secluded. It all just depends on the amount of privacy and the location you want.
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2. How do we get directions for our cabin rental?
You can easily call our office at 1-886-513-7885 or email us at info@pigeonforgetncabins.com to request directions after you’ve made a reservation. There is also a map on our website with some of the cabins listed on it. When you make a reservation, you will receive directions via email, mail, or fax.
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3. Do you allow pets in your Pigeon Forge cabin rentals?
Some of our cabins do allow pets for an additional fee of $50. If the cabin is pet friendly, it will list that on the amenities when you view the cabins.
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4. How can I make a reservation for one of your Pigeon Forge cabin rentals?
You can either make a reservation online or by calling our toll free number at 1-886-513-7885 to speak with a reservation specialist. We are available to help you Monday – Wednesday 8 a.m. to 9:30p.m., Thursday – Friday 8 a.m. to 9 p.m., Saturday 8 a.m. to 7 p.m. and Sunday 1 p.m. to 9p.m.
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5. How are the payments made?
Payments are made with either a credit card, an OVERNIGHT money order, or a check (checks are usually for large groups only).
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6. Do we pay it all in full when we make the reservation?
If you make a reservation within a month of your arrival date, the full amount is due the day the reservation is made. If the reservation is within six (6) months, half the balance is due at the time of reservation; the remaining balance is due one (1) month before your check-in date. If the reservation is beyond six (6) months, one night’s rental is due at the time of reservation, half the remaining balance is due six (6) months before your check-in date, and the remaining balance is due one (1) month before.
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7. What is the reservation agreement for?
The reservation agreement just states that you understand you are responsible for any damages to the cabin that may occur while you are there. If you arrive and you notice issues, you may call our office to let us know; these issues will be documented on your reservation. We HAVE to have a signed reservation agreement on file in our office before you check in.
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8. What is the minimum night stay?
There is a 2-night minimum for most dates. In our large group cabins, Christmas and 4th of July are a 3-night minimum and Thanksgiving is a 4-night minimum. For one-night stays, you will have to call our toll free number at 1-886-513-7885 to speak with a reservation specialist.
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9. What do we need to bring to our Gatlinburg or Pigeon Forge cabin?
You need to supply your own share of charcoal and lighter fluid for the charcoal grills, food, and drinks. We provide your linens, towels, trash bags, cooking utensils, a starter supply of paper towels, two (2) toilet paper rolls per bathroom, firewood and a small amount of laundry detergent, dish detergent and bar soap. We only provide two (2) towels per person in the cabins, so if your cabin does NOT have a washer and dryer, you may need to bring extra.
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10. What is check-in time? Checkout time?
Check-in time is 4:00 p.m. or after. If you happen to arrive early and the cabin is already clean, you will need to call us at the office. Sometimes we can let you go in early. However, you can ensure that you will be able to get in the cabin up to two (2) hours early for an additional $25. Checkout time is 11 a.m. There are absolutely NO exceptions to this rule. We have to have time to get the cabin ready for the next guests. If you absolutely have to have a late checkout, you may speak with our reservation specialist, ONLY at the time of your reservation.
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11. Where do we pick up the key for our Pigeon Forge cabin rental?
Our cabins do not have keys. Each cabin has been installed with an electronic key pad with a set of numbers on it. Two (2) days before your check-in date, we will call you with the key code for the cabin. You will use this code every time you re-enter the cabin. The lock button for the door is located in the center of the key pad.
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12. What is the cancellation policy?
You cannot cancel or move dates within two (2) months of your check-in date unless it is approved by the manager. If you cancel or move dates before two (2) months of your check-in date, you will be refunded ONLY if the cabin re-books (for the amount it re-books for). For example, if someone books it at a lower price than you did, you will be refunded the price they paid for it. If the cabin DOES NOT re-book, you will lose your money. There is also a $25 cancellation fee for moving dates, moving cabins, or canceling.
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13. What happens if I need to cancel and it is beyond my control?
We understand that things happen that you may not have any control over. You can call our office and speak with the manager about this problem. We will do our best to help you out in any way possible.
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14. What happens if we have to leave our vacation early?
Please call our office at 1-886-513-7885 and speak with a manager about your situation. We will do our best to work out a solution with you.
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15. What other fees are included in your total cost of the cabin?
For the one (1) and two (2) bedroom cabins, there is a $20 hot tub fee and a $45 reservation fee. For our three (3) bedroom and up cabins, there is a $20 hot tub fee, a $45 reservation fee, and a cleaning fee, depending on the number of rooms in the cabin.
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16. What is the security hold for?
The security hold is to ensure that you will treat our cabins with respect. You ARE responsible for any damages to the cabin made during your stay. The security hold is made for a four (4) bedroom or larger group cabin. The four (4) bedroom security holds are $250. Anything larger than a four (4) bedroom has a $500 security hold. If you send us a check, we WILL deposit it; however, it will be refunded after the cleaners have verified there are no damages. If you use a credit card for the security hold, it does not actually run on the card UNLESS there are damages to the cabin. We will notify you if there are any problems. All security holds are run two (2) days before your check-in date.
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17. Is there a list of emergency numbers posted in each cabin?
Yes, there is a list of emergency phone numbers listed in every cabin.
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18. How do you handle maintenance issues while we are staying at the Pigeon Forge cabin rental?
If there is a maintenance issue, please call our office and explain the situation. We will send someone from our maintenance team. Most issues are minor and can be corrected on the same day. *Remember: the earlier you get in touch with us with an issue, the sooner it can be corrected.
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19. Are we responsible for cleaning the cabin before we check out?
You are responsible for making sure the cabin is still in good condition. We will expect you to clean up any large mess you make while you are staying there, put the trash in the proper outside containers, and clean up the dishes you have used. Be respectful of the property and treat it like it were your own – we want to keep it in great condition for your future stays!
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20. Where do we place linens when we check out?
You place linens (sheets, towels, etc.) in the bath tub. Please do not place quilts or bedspreads in the tub!
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