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1.
Where are your cabins located? |
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2.
How do we get directions? |
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3.
Do you allow pets in your cabin rentals? |
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4.
How can I make a reservation? |
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5.
How are the payments made? |
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6.
Do we pay it all in full when we make the reservation? |
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7.
What is the reservation agreement for? |
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8.
What is the minimum night stay? |
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9.
What do we need to bring to our Gatlinburg and Pigeon Forge
cabin? |
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10.
What is check-in time? Check-out time? |
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11.
Where do we pick up the key? |
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12.
What is the cancellation policy? |
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13.
What happens if I need to cancel and it is beyond my control? |
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14.
What happens if we have to leave our vacation early? |
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15.
What other fees are included in your total cost of the cabin? |
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16.
What is the security hold for? |
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17.
Is there a list of emergency numbers posted inside each cabin? |
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18.
How do you handle maintenance problems while we are there? |
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19.
Are we responsible for cleaning before we check-out? |
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20.
Where do we place linens when we check-out? |
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1.
Where are your cabins located?
Our cabins are located in various places in Gatlinburg,
Pigeon Forge and Sevierville. Some are
as close as .3 miles to town and not so secluded while
others are as far as 8 miles from town
and really secluded. It all just depends on the amount
of privacy and location you want.
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2.
How do we get directions?
You can easily call our office at 1-800-684-7865 or
email us at info@cabinsforyou.com to
request directions. There is also a map on our website
with some the cabins listed on it. When
you make a reservation you will receive directions via
e-mail, mail or fax.
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3.
Do you allow pets in your cabin rentals?
Some of our cabins do allow pets for an additional fee
of $50. If the cabin is pet friendly it will
list that on the amenities when you view the cabins.
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4.
How can I make a reservation?
You can either make a reservation online or call our
toll free number at 1-800-684-7865 so
speak with a reservationist. We are available to help
you Monday - Wednesday 8 a.m. to 9:30
p.m., Thursday - Friday 8 a.m. to 9 p.m., Saturday 8
a.m. to 7 p.m. and Sunday 1 p.m. to 9
p.m.
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5.
How are the payments made?
Payments are made with either a
credit card, an OVERNIGHT money order or a check (checks
are usually for large groups only)
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6.
Do we pay it all in full when we make the reservation?
If you make a reservation
within a month the full amount is due the day the reservation is
made. If the reservation is within 6 months, half
the balance is due at the time of reservation
and the 1 month before your check-in date the
remaining balance is due. If the reservation is
beyond 6 months, one night’s rental is due at the
time of reservation, half the remaining
balance is due 6 months before your check-in date
and 1 month before the remaining balance
is due.
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7.
What is the reservation agreement for?
The reservation agreement just states that you understand that
you are responsible for any
damages to the cabin that may occur while you are there. If
you arrive and you notice
problems you may call our office to let us know and these
problems will be documented on
your reservation. We HAVE to have a signed reservation
agreement on file in our office before
you check-in.
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8.
What is the minimum night stay?
There is a 2 night minimum for most dates. In our large group
cabins, Christmas and 4th of
July are a 3 night minimum and Thanksgiving is a 4 night
minimum. For one nights you will
have to call our toll free number at 1-800-684-7865 to speak
with a reservationist.
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9.
What do we need to bring to our Gatlinburg and Pigeon Forge
cabin?
You need to supply your own share of charcoal and lighter fluid
for the charcoal grills, food and
drinks. We provide your linens, towels, trash bags, cooking
utensils, paper towels, 2 toilet
paper rolls per bathroom (you might need more), firewood and
a small amount of laundry
detergent, dish detergent and bar soap. We only provide 2
towels per person in the cabins so if
your cabin does NOT have a washer and
dryer you may need to bring extra.
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10.
What is check-in time? Check-out time?
Check-in time is 4:00 p.m.
or after. If you happen to arrive early and the cabin is already
clean, you need to call us at the office.
Sometimes we will let you go in early. However, you
can insure that you can get in the cabin up
to 2 hours early for an additional $25.
Check-out time is 11 a.m.
There are absolutely NO exceptions to this rule. We have to have
time to get the cabin ready for the next
guests. However, if you absolutely have to have a
late check-out you may speak with our
reservationist at the time of your reservation ONLY.
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11.
Where do we pick up the key?
Our cabins do not have keys. Each cabin
has been installed with an electronic key pad with a
set of numbers on it. 2 days before your
check-in date we will call you with the key code for
the cabin. You will use this code every
time you re-enter the cabin. The lock button for the
door is located in the center of the key
pad.
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12.
What is the cancellation policy?
You cannot cancel or
move dates within 2 months of your check-in date, unless it is
approved
by the manager. If you cancel or move dates
before 2 months of your check-in date you will
be refunded ONLY if the cabin rebooks for
the amount it rebooks for. (example: if someone
gets it cheaper than you did, you will be
refunded the price they paid for it) If the cabin DOES
NOT rebook you will lose your money.
There is also a $25.00 cancellation fee for moving
dates, moving cabins
or canceling.
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13.
What happens if I need to cancel and it is beyond my control?
We understand that things happen that you may not have any
control over. You can call our
office and speak with the manager about this
problem. We will try our best to help you out in
any way possible.
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14.
What happens if we have to leave our vacation early?
You will have to call our office at 1-800-684-7865 and speak
with a manager about your
situation. We will try our best to work out
a solution with you.
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15.
What other fees are included in your total cost of the cabin?
For the 1 and 2 bedroom
cabins there is a $20 hot tub fee and a $45 reservation fee. For
our
3 bedroom and up cabins there is a $20 hot
tub fee, $45 reservation fee and a cleaning fee,
depending on the number of rooms in the
cabin.
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16.
What is the security hold for?
The security hold is to insure that you
will treat our cabins with respect. You ARE responsible
for any damages to the cabin made during
your stay. The security hold is made for a 4
bedroom or larger group cabin. The 4
bedroom security holds are $250. Anything larger than
a 4 bedroom has a $500 security hold. If
you send us a check we WILL deposit it but it will be
refunded after the cleaners have verified
there are no damages. If you use a credit card for
the security hold, it does not actually run
on the card UNLESS there are damages to the
cabin. (we will notify you of these
problems) All security holds are ran 2 days before your
check-in date.
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17.
Is there a list of emergency numbers posted inside each cabin?
Yes, there is a list of
emergency phone numbers listed in each cabin.
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18.
How do you handle maintenance problems while we are there?
You will call our office, tell us about your problem and we will
call and send someone from
maintenance. Most problems are usually
minor and can be corrected on the same day.
*Remember: the earlier you get in touch
with us with a problem, the sooner it can be
corrected.
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19.
Are we responsible for cleaning before we check-out?
You are responsible for making sure the cabin is still in good
condition. We will expect you to
clean up any large mess you make while you
are staying there, put the trash in the proper
outside containers and clean up the dishes
you have used. Be respectful of the property and
treat it like it were your own.
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20.
Where do we place linens when we check-out?
You places linens (sheets, towels,
etc.) in the bath tub.
DO NOT PLACE QUILTS OR BEDSPREADS IN THE
TUB!!
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