1. Where are your cabins located?
We have cabins around Gatlinburg, Pigeon Forge, and Sevierville – some within walking distance of downtown, some secluded among the trees, and some perched high atop the mountains.
2. How do we get directions for our cabin rental?
Call our office at 1-886-513-7885 or email us at firstname.lastname@example.org to request directions after you’ve made a reservation. There is also a map on our website with some of the cabins listed on it. When you make a reservation, you will receive directions via email, mail, or fax.
3. Do you allow pets in your Pigeon Forge cabin rentals?
Some of our cabins do allow pets for an additional fee of $70. If the cabin is pet friendly, you’ll see it listed in the amenities.
4. How do I make a reservation?
Go online any time or give us a call (toll free) at 1-886-513-7885 to talk to a reservation specialist. We’re here to help Monday – Wednesday 8 a.m. – 9:30 p.m., Thursday – Friday 8 a.m. – 9 p.m., Saturday 8 a.m. – 7 p.m., and Sunday 1 p.m. – 9 p.m.
5. How do I make a payment?
You can use a credit card, an OVERNIGHT money order, or a personal check (for large groups only).
6. Is the full payment due when I reserve the cabin?
If you make a reservation within a month of your arrival date, the full amount is due the day the reservation is made. If the reservation is within six (6) months, half the balance is due at the time of reservation; the remaining balance is due one (1) month before your check-in date. If the reservation is beyond six (6) months, one night’s rental is due at the time of reservation, half the remaining balance is due six (6) months before your check-in date, and the remaining balance is due one (1) month before.
7. What is the reservation agreement for?
The reservation agreement confirms you understand you’re responsible for any damages to the cabin during your stay. If you notice any issues upon arrival, please give us a call immediately so we can make note! We MUST have a signed reservation agreement on file in our office before check-in.
8. Do you have a minimum stay requirement?
There is a 2-night minimum for most dates. In our large group cabins, Christmas and 4th of July are a 3-night minimum and Thanksgiving is a 4-night minimum. For 1-night stays, you will have to call our toll-free number at 1-886-513-7885 to speak with a reservation specialist.
9. What should I bring to the cabin?
You’ll supply your own food, drinks, charcoal and lighter fluid (if your cabin has a charcoal grill), propane (if your cabin has a gas grill), bathroom essentials, and any other extras you’d like to have.
- Linens and towels (2 towels per person)
- Trash bags
- Cooking utensils and dishes
- A starter supply of: paper towels, toilet paper (2 per bathroom), firewood, laundry and dish detergent, and bar soap
10. When is check-in-time? Checkout time?
Check-in time is 4:00 p.m. or after. If you arrive early and the cabin is already clean, you will need to call us at the office. Sometimes we can let you go in early! If you wanted guaranteed early arrival (2 hours early), you can pay an additional $25.
Checkout time is 10 a.m. There are NO exceptions to this because we want to ensure the cabin is clean and ready for any arriving guests!
11. Where do we pick up the key for our Pigeon Forge cabin rental?
You don’t have to worry with keys! Each of our cabins has an electronic keypad. Two (2) days before check-in, we’ll call you with the keycode for the cabin. You’ll use this each time you enter your cabin.
The lock button is in the center of the keypad.
12. What is your cancellation policy?
You can’t cancel or move dates within 2 months of your check-in date unless it is approved by the manager. If you cancel or move dates before 2 months of your check-in date, you will be refunded ONLY if the cabin re-books (for the amount it re-books for). For example, if someone books it at a lower price than you did, you will be refunded the price they paid for it. If the cabin DOES NOT re-book, you will lose your money. There is also a $25 cancellation fee for moving dates, moving cabins, or canceling.
13. What happens if I need to cancel and it is beyond my control?
We understand things happen that you cannot control. Give us a call, and we’ll do our best to help you in any way possible!
14. What happens if we have to leave our vacation early?
Please call our office at 1-886-513-7885 and speak with a manager about your situation. We will do our best to work out a solution with you.
15. What other fees are included in your total cost of the cabin?
- 1 & 2-bedroom cabins | $20 hot tub fee | $45 reservation fee
- 3+ bedroom cabins | $20 hot tub fee | $45 reservation fee | cleaning fee (based on size)
16. What is the security hold for?
The security hold (for 4+ bedroom cabins) is to ensure that you will treat our cabins with respect. You ARE responsible for any damages to the cabin made during your stay. It is $250 for 4-bedroom cabins and $500 for 5+ bedroom cabins. If you send us a check, we WILL deposit it; however, it will be refunded after the cleaners have verified there are no damages. If you use a credit card for the security hold, it does not actually run on the card UNLESS there are damages to the cabin. We will notify you if there are any problems. All security holds are run 2 days before your check-in date.
17. What if I have an emergency?
There is a list of emergency numbers posted in each cabin. If you have a medical or safety emergency, please call 911. If you have an issue with the cabin, just give us a call!
18. How do you handle maintenance issues while we are staying at the Pigeon Forge cabin rental?
If there is a maintenance issue, please call our office and explain the situation. We will send someone from our maintenance team. Most issues are minor and can be corrected on the same day. *Remember: the earlier you let us know about an issue, the quicker we can fix it.
19. Are we responsible for cleaning the cabin before we check out?
You are responsible for making sure the cabin is still in good condition. We will expect you to clean up any large mess you make while you are staying there, put the trash in the proper outside containers, and clean up the dishes you have used. Be respectful of the property and treat it like it were your own – we want to keep it in great condition for your future stays!
20. Where do we place linens when we check out?
Please place linens (sheets, towels, etc.) in the bath tub. Please do not place quilts or bedspreads in the tub!