Why Live Chat with Us?

Live chat is an easy way to get random questions answered if you are browsing the Internet! If you are at work and not able to call to find out information about a past or present rental, we can answer any questions or concerns you may have. The live chat feature on our site is just another unique way for us to have the best customer service available at all times, offering you help with your vacation planning. We have at least one staff member in office attending to live chat during weekday work hours. Our chat is monitored from 9 a.m. until 6 p.m. Monday through Thursday and 9 a.m. to 4 p.m. on Fridays. If you have an inquiry during the weekend, you can leave us a message and someone will respond to you as soon as possible!

Our current customers love this feature and find it to be a unique way of getting personal vacation help! We are able to quickly look up your reservation if you have a question, and we can even tell you when payments will be due. Not getting information that you need and your vacation is coming up? We can email you information that you may have overlooked or that may have gotten lost in your email. Information such as directions and key codes can be emailed to you within minutes!

Our live chat representatives have excellent ratings by customers, and we currently have an initial response rate of 33 seconds! You will not be waiting for long for us to respond like most companies, nor will our chats ever be handled by an automated system. You will always be communicating with a staff member of ours when we answer your cabin rental questions.

Some of our most common questions are: “Is there a cabin available for (insert dates)?” and “Can you email me links?” Many guests also ask, “Can you look up my reservation?” All of these questions can be answered by us quickly and in a detailed manner. We can answer most questions with the rare exception of sending out exact addresses and giving certain information out to those who do not have an existing reservation with us.

We can help you plan your vacation, short of processing a reservation for you! We can tell you what is available for the requested dates, what the price quote would be, and what amenities are available per cabin. Then you can book online or call our reservation line to lock in your vacation!

More Advice & Tips: